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If at any time you feel that any provider of Medicaid Services or supplies, including CareStar Case Management (or any of its employees) has not been responsive to your requests or consistent in efforts to help you obtain home care goals, you should bring your concern(s) to the attention of:
1. Your CareStar Case Manager
Available at: voice mail or e-mail
If you are not satisfied with his/her response,
address your concern(s) to:
2. CareStar Clinical Supervisor
Available at your Regional Office
click here for contact numbers
If concern(s) persists, contact:
3. CareStar Regional Manager
Available at your Regional Office
click here for contact numbers
If concern(s) still persist, contact:
4. CareStar Program Manager
Daryl Shrider at 614-751-7777 or
1-800-616-3718 EXT 3119 or email dshrider@carestar.com.
If your concern is not resolved, contact:
5. CareStar Director
Carol Price at 614-751-7777 or
1-800-616-3718 EXT 3122 or email cprice@carestar.com.
If your concern is still not resolved contact:
The Ohio Medicaid Consumer Hot Line:
1- 800-324-8680
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