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Consumer Handbook
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The following is a statement of the rights of individuals receiving Case Management. This is an outline of the basic tenets that should be followed in providing services.
Consumers of ODJFS Case Management have:
• The right to be treated with respect and dignity.
• The right to self-determination, including participation in developing one’s own plan of care and choice of caregivers or service providers. This includes the right to be informed so that you can make sound decisions.
• The right to be given a fair and comprehensive assessment of health and safety factors with regard to functional, psycho-social and cognitive ability.
• The right to have access to needed health and social services.
• The right to be told of realistic care alternatives.
• The right to privacy and confidentiality.
• The right to review your records and to have the information explained when necessary.
• The right to be notified in advance of any change in services or issues that may affect the continuation of services.
• The right to voice dissatisfaction and/or initiate a grievance procedure.
• The right to know the cost of any service prior to receiving the service.
• The right to receive appropriate notice to request a state hearing anytime you disagree with an action that has been taken by a county or state agency or its designee.
• The right to withdraw from the Ohio Home Care Program at any time.
• The right to express your wishes about future medical treatments should you become incapacitated.
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