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Ohio Home Care Program

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Consumer Handbook
 
Welcome to The Ohio Home Care Program

The Ohio Department of Job and Family Services (ODJFS) administers the Ohio Home Care Program through the Bureau of Home and Community Services (HCBS). CareStar is contracted with the ODJFS to provide Case Management to improve access to and delivery of home health services.

Your Case Manager will act as a Team Leader to coordinate services and systems so that you have access to the services needed to keep you safely in the community. Case Management promotes self-sufficiency and personal responsibility by encouraging you to actively participate in the planning and delivering of home health services.

CareStar will continuously monitor the effectiveness of your home health services and with your involvement make changes necessary to achieve positive outcomes. Those individuals and agencies, paid and non-paid, that contribute to your care will be expected to serve as contributing members on your Home Care Team.

Case Management Benefit Options
Case Management is available to individuals receiving these services.

Consumer Rights
Know your rights if you are receiving Case Management.

Consumer Responsibilities
Know your responsibilities if you are receiving Case Management.

Consumer Concerns or Grievances
If you feel that any provider has not been responsive to your requests; you should tell us.

Commonly Asked Questions
Over 25 frequently asked questions and a link to get a response to the one you don’t see.

Find a Home Care Provider
Learn about the types of Providers and find one close to you.

Consumer Satisfaction Survey
Your satisfaction is important to us. Please take the time to fill out the online survey.

Ohio Department of Job and Family Services
Learn more about the Ohio Home Care program with this link to ODJFS

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Locations throughout Ohio

 

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